Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT
Wang X., Abubaker S., Babalola G. & Tulk Jesso S. (2024). "Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT." Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems
Healthcare; Patient Experience; Human-centered Design; Natural Language Processing; ChatGPT; Large Language Model; Data Mining; Qualitative Analysis